Exciting new domestic policy launched
Innovation Maxicare is a division of Innovation Group, specialising in warranty administration solutions.
Through our dedicated call centres we are able to provide a single point of entry for customers to a host of services.
Acting on behalf of the manufacturer, retailer, or insurer, we manage mechanical breakdown incidents from inception to completion and ensure that warranties
are honoured, and items repaired with minimal inconvenience.
The Innovation Maxicare approach is one of incident management from inception to customer satisfaction, including immediate claim authorisation and follow-up
of the repair path.
The system is backed up by a strictly monitored and managed team of repair service agents, contracted directly to Innovation Maxicare, ensuring that service
is of the highest quality at all times. This results in increased quality of service as well as reduced repair costs.
This unique company structure has allowed us to grow into the largest independent service provider in the Consumer Electronics and Appliance support market
in Southern Africa.
Currently, the group covers the warranty, extended warranty and maintenance of over four million products, per annum, in Southern Africa.