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MANUFACTURERS
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A common occurrence and concern for goods manufacturers and distributors is that “after sales” service is, more often than not, a highly time consuming
activity and one that needs to be properly managed in order to protect and enhance the client’s brand. Innovation Maxicare works in close conjunction
with clients to ensure that each solution offering is designed according to specified brand requirements and offers clients peace of mind in knowing that
all validation, repair, tracking and payments are conducted on their behalf by trained professionals.
Services provided:
- Provision of an 8 hour a day, 5 day a week call centre.
- Sourcing the most suitable service provider (e.g. physical location, workload, expertise).
- Providing monthly data pertaining to total operations e.g. calls handled, jobs booked, underlying cause of claim, service providers appointed, parts
ordered and costs and final resolution percentages.
- Providing of statistical data and projections on a rolling forecast basis for twelve months in advance of past reporting month.
- Management of service quality and costs of service providers.
- Liaison with client in respect of stocks of key parts items, potential recall or product recall issues.
Our white labelled service concept offers the manufacturer the opportunity to develop and re-enforce their brand in the market place by offering a solution
whereby:
- Dedicated call centre solution and telephone numbers are offered.
- All service and support correspondence in the manufacturers corporate identity.
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