|
|
RETAILERS
|
|
|
|
Innovation Maxicare is responsible for incident management through fulfillment, from inception to completion i.e. settlement of invoices and Authorised
Service Centre management.
The service includes taking the call, logging information and placing the consumer in contact with an approved service provider and thereafter managing
the process until completed, thus ensuring the client’s repair in the shortest possible time.
It is not only as an assistance program for the product owner/user, but it also benefits the retailer, by providing clients with a well managed, cost
effective maintenance service.
Services provided:
- Provision of an 8 hour a day, 5 day a week call centre.
- Sourcing the most suitable service provider (e.g. physical location, workload, expertise).
- Providing monthly data pertaining to total operations e.g. calls handled, jobs booked, underlying cause of claim, service providers appointed, parts
ordered and costs and final resolution percentages.
- Providing of statistical data and projections on a rolling forecast basis for twelve months in advance of past reporting month.
- Management of service quality and costs of service providers.
- Liaison with client in respect of stocks of key parts items, potential recall or product recall issues.
Our white labelled service concept offers the retailer the opportunity to develop and re-enforce their brand in the market place by offering a solution
whereby:
- Dedicated call centre solution and telephone numbers are offered.
- All service and support correspondence in the retailer’s corporate identity.
|
|
|
|
|
|
|