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MAINTENANCE CONTRACTS
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Innovation Maxicare is continuously striving to offer the best possible product at the best possible price, and as always we are leading the industry
with innovative value added services.
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Based on feedback from the market place, and for also simplicity; a new alternative structure has been applied to our domestic warranty products. Three
distinct, but complementary, package-deal products are now available in our
Home Advantage product. This is an annual policy, payable monthly by debit order only, and directly relevant to home owners. The policyholder has
cover for mechanical / electrical failure or breakdown for all major appliances and electronics in their household; and the home warranty add-on protects
you against losses which typically are not covered by HOC policies - household electrical and plumbing faults as well as gate and garage door motor failures.
Please note however, that our traditional Innovation Domestic Appliance Warranty which has proven to be very popular for more than 30 years will still continue to be available.
If you have any questions, or you would like to amend your personal details or items covered, please contact one of our Policy Administrators on
(011) 372-2900. You can also email us at maxicare@za.innovation-group.com or you can fax us on (011)
372-2950.
Innovation Domestic Appliance Warranty
This warranty product covers the major appliance and electronics product categories e.g. DVD Player/Recorder and Dishwashers, offering unlimited free
repairs for breakdowns or damage to the clients’ product during normal use with no hidden charges or excess payable. The price takes the form of a monthly
premium.
Clients can now also elect to add cover on LCD’s and Plasma TV’s; as well as Replacement Cover on certain appliances, and also Lightning and Power Surge
Cover.
The product delivers the best quality workmanship and pricing and offers the customer the following benefits:
- Repairs to breakdowns or damage to the clients’ product during normal use.
- Optional cover where the fault is due to lightning strikes & power surges.
- Optional Replacement Cover - In the instance of an appliance or electronic item being un-repairable, an equivalent replacement will be made.
- Unlimited number of repairs on covered items.
- The service providers utilised are all authorized and certified.
- Service levels are enforced by Innovation Maxicare, through strict Service Level Agreements.
- Single point contact is offered through the call centre solution
- Customer does have recourse in the event where he or she is not completely satisfied.
- A three month warranty is offered on all Innovation Group repairs.
Click here to download policy wording.
Innovation Commercial Appliance Policy
Innovation Maxicare offers commercial policies aimed at specific niches such as Schools, Guest Houses, Boutique Hotels and Game Lodges as well as Hospital
Groups. The maintenance of appliances such as bain maries, speciality fridges and freezers, fryers, grillers, salamanders, coffee machines and TVs can
be enormously complex and time consuming, especially in the current climate of power failures and load shedding.
For a nominal monthly premium Innovation Maxicare offers complete peace of mind, regardless of how many sites there are within the business or where in
the country each site is located. We will source on your behalf a reputable repairer who will come to your establishment and either fix the appliance
or electronic item on your premises, or alternatively remove it, repair it and return it to you. You choose the number of appliances to be covered and
the repairs are done at no cost.
For further peace of mind you can add Replacement Cover, as well as Lightning and Power Surge Cover.
The claims procedure is very simple. Just place a single phone call to our in house call centre and everything will be handled on your behalf.
With over 300 service providers on our books, an Innovation Maxicare solution means your management staff can focus on what really matters - dealing personally
with customers - safe in the knowledge that breakages and repairs will be immediately dealt with by a highly professional and accredited service provider.
Click here to download policy wording.
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