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SOLUTIONS
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Innovation Maxicare pro-actively minimises the scope for poor workmanship delivered by service providers whilst implementing the relevant disciplinary
action to rectify these issues. Customers are offered the full benefit of our longstanding relationships with contractors and merchants within the service
industry.
Speedy service and years of industry success are evidence of Innovation Group’s ability to effectively and efficiently administrate incidents. The client
incident process is completely managed, from first notification of failure through to completion. Highly skilled call centre operators are available to
resolve any client query or concern. Via the call centre, customers are provided with regular updates on the status of their incident.
Our supplier management team ensures that all customers are assisted by quality contractors and that all claims are carefully monitored. Only approved,
high quality products or parts drawn from reliable and trusted sources are utilised, augmenting effective and efficient service delivery. Costs are monitored
on a continuous basis to ensure that our clients' customers are provided with the lowest prices on a national basis.
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MANUFACTURERS
Innovation Maxicare administrates warranty repairs on behalf of leading global brands such as Sony, JVC, Telefunken, Hisense and Sanyo during the warranty
period. As part of this process, we work with the manufacturers / distributors and third parties to ensure spare parts and technical repair knowledge
is available throughout Southern Africa.
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RETAILERS
Innovation Maxicare is responsible for the fulfillment of the Extended Warranty Product (typically covers the second and third years after purchase) as
offered by prominent national chain stores.. The processes that are followed for the manufacturer warranties aid significantly in ensuring that these
repairs are carried out effectively.
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MAINTENANCE CONTRACTS
For a nominal monthly premium, Innovation Maxicare maintains and services the products of individual Maintenance Contract holders. The Maintenance Contract
is offered by major insurance brokers and retailers to their respective customers. Reputable repairers travel to the contract holder’s premises and either
fix the appliance or electronic item on the premises, or alternatively remove it, repair it and return it. Clients choose the number of appliances to
be covered and the repairs are done at no cost. For further peace of mind one can add Replacement Cover, as well as Lightning and Power Surge Cover.
Innovation Maxicare has recently launched a specialist commercial product for the Hospitality, Healthcare, and Education markets
Click here for a detailed overview
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